Privacy Policy

1. Scope

This policy applies to Wallpaper Plus (Chinese name: 壁纸加加) for macOS and support requests you send to its developer. “We” refers to the developer and operator of this app.

It explains how information is handled when you browse, search, download or import wallpapers, configure playback, and make purchases. Service providers such as Apple and Alibaba Cloud have their own privacy policies for information they process, as described below.

2. Information we process and why

Local wallpapers and preferences

The app stores downloaded or imported wallpapers, thumbnails, file names and video dimensions on your Mac, along with favorites, display-specific wallpaper assignments, volume, playback mode and automatic pause settings. This information is used to display and play wallpapers and restore your preferences.

When you import a video, the app reads files you select through the macOS file picker and saves a copy in its local storage. The app does not upload imported videos or their generated thumbnails to our servers or the public wallpaper library.

Device and playback state

The app reads language, display configuration, power and sleep state, and whether other apps are active or full screen locally to support language selection, multiple displays and automatic pausing. These states are used for local functionality and are not used to build advertising profiles.

Online browsing, search and downloads

Wallpaper categories and the online catalog are loaded through Apple CloudKit. When you search online wallpapers, your keywords are sent to CloudKit as query conditions. Category and resolution filters and pagination information are also sent with the relevant requests. Searches of local wallpapers run locally. Please avoid entering unnecessary personal or sensitive information in the search field.

Cover images and previews are delivered through Alibaba Cloud Object Storage Service (OSS), and online wallpaper files are downloaded through CloudKit. When you connect to these services, their providers receive your IP address, the requested resources and technical information needed to provide network services. They may also record access times, response status and other service logs under their service rules. This information supports content delivery, service operation and security.

Purchases and subscriptions

In-app purchases, subscriptions and purchase restoration are handled by the Apple App Store. The app reads and locally validates purchase receipts from Apple and related product, transaction, subscription expiry or cancellation information to determine and restore Pro access. Entitlement status is stored locally. We do not obtain your payment card information or Apple Account password through the app.

Diagnostics and support

The app records operational events and errors in macOS system logs to help diagnose playback, download, import and purchase issues. Logs may contain error descriptions, wallpaper identifiers or local file paths. The app does not automatically upload these logs to developer servers.

If you contact us by email, we receive your email address and any text, screenshots, logs or other information you choose to send. We use it only to respond, resolve the issue and communicate about it. Please remove personal information unrelated to your request before sending.

3. Sharing and third-party services

We do not sell or rent your personal information, use third-party advertising or behavioral tracking services, or use your personal information for advertising tracking across apps or websites. The app does not require an account provided by the developer.

The app uses the following services to provide the features you choose:

• Apple: CloudKit provides the wallpaper catalog, search and file downloads. The App Store handles purchases, subscriptions and purchase restoration. See Apple’s Privacy Policy and App Store & Privacy for Apple's handling of related information.
• Alibaba Cloud OSS: delivers wallpaper cover images and previews. See the Alibaba Cloud Privacy Policy (Chinese) for information about its data practices.

Beyond processing needed for these features, we disclose necessary information only at your explicit request or with your authorization, or when required by applicable law or valid legal process. Any disclosure is limited to what is reasonably necessary.

4. Retention and security

Local wallpapers, favorites, settings and entitlement status are stored on your Mac and generally remain until you delete the relevant data or clear the app’s storage. Caches may be cleared by the app or operating system, and system logs are managed by macOS. Uninstalling the app may not remove all local data. Device backups may retain copies, depending on your backup settings.

We keep support emails you voluntarily send only while needed to resolve your request and for necessary follow-up. When no longer needed, we delete or anonymize the information unless retention is required by law. You may also request deletion using the email address below.

Apple and Alibaba Cloud may process network service information where their service infrastructure is located. Their retention periods and processing locations are governed by their service rules and privacy policies. The app does not sync your local videos, favorites or preferences through CloudKit.

We use safeguards such as the macOS app sandbox, system file-access mechanisms and encrypted network connections to protect information. No method of storage or transmission can guarantee absolute security.

5. Your choices and deletion

• Local content: you can remove favorites and delete downloaded or imported wallpapers in the app. Deleting an imported wallpaper removes the copy stored by the app, not the original video file you selected.
• Local settings and caches: you can change playback and general settings. To fully clear local app data, quit the app and remove its files, preferences and caches from its app container. Contact us if you need instructions.
• Online features: you can choose not to search, browse or download online content. Wallpapers already stored locally do not need to be downloaded again for each playback.
• Purchases and subscriptions: manage subscriptions through Apple’s subscription management page. Uninstalling the app or deleting local data does not automatically cancel a subscription or delete transaction records held by Apple.
• Support information: you may request access to, correction or deletion of information you have sent us, or withdraw related authorization, by emailing support@baigesoft.com. We handle requests under applicable law and verify their connection to the relevant information only when necessary.

The app does not offer developer-managed accounts, so there is no app account to delete. For information independently managed by Apple or Alibaba Cloud, you may also contact the provider under its privacy policy.

6. Cookies and website privacy

The app does not use cookies for advertising tracking. This privacy policy page itself does not set cookies, use analytics or tracking scripts, or load external fonts, stylesheets, scripts or images.

When you visit the website hosting this page in a browser, the hosting service may receive your IP address, access time and browser request information to deliver the page and maintain network security. Third-party links and email services are subject to the respective service’s privacy policy.

7. Updates to this policy

When app features or information handling change, we update this policy and the “Last updated” date. For significant changes affecting the handling of your personal information, we notify you through the app or another appropriate channel. Where consent is required by law, we obtain it before the relevant processing begins.

8. Contact us

For questions about this policy, personal information or data deletion, contact the developer of Wallpaper Plus:

Email: support@baigesoft.com